ICT "regisseur" / beheerder

Wij denken voor deze rol aan een professional met een aantal jaar ervaring als bijv. werkplekbeheerder of systeembeheer. De IT (van servicedesk t/m 3e lijn) van onze klant is ge-outsourced. De IT regisseur is de linkin pin tussen de interne organisatie en externe partijen en levert hands-on diensten die lokaal moeten gebeuren. Dit varieert van uitgifte laptops, troubleshooten op mobiele apparaten, gebruikers (technisch) ondersteunen bij klantspecifieke applicaties en het oplossen van issues met bijv. PKI's. Het is geen leidinggevende rol maar wel een rol waarin communicatie cruciaal is omdat je met heel veel verschillende partijen moet schakelen.

As an IT ambassador you will actively promote and help implement corporate IT solutions acting as the local change agent & lead the communication between business & suppliers or central IT functions.
Be aware and understand the relevant elements of the corporate strategy for IT services. Assist the implementation of these corporate solutions; minimising business disruption and maximising effective usage. Ensure new applications, systems & solutions are ready for hand over from Projects / Developments into Support.

Job description
Help manage the End User engagement with the users, act as the link between the business and IT community & partners & suppliers. Manage & optimise the processes for requesting, delivery & support for IT services & hardware. As an IT ambassador you will actively promote and help implement corporate IT solutions acting as the local lead and linking between business & suppliers or central IT functions. Support the business in managing the volumetric based IT costs. Procurement of hardware/software as required, manage the local IT assets & stock, recycle old kit, disposal of old kit via the compliant partners. Administer the Turkcell account – used for mobile devices across the business. Engage with external suppliers e.g. IT, Infosys, Network & telecomms when required. Help deliver the training and awareness programme & syllabus for IT support in businesses; IT environment & processes and the processes for request and service delivery. Including new starter inductions, refreshers, help
the Business manage the community of Key-Users

Requirements

• Ability to successfully manage a diverse workload.

• Good IT skills and experience of close working with the IT service providers.

• Wide & extensive knowledge of the Smart-Mobiles environment used in businesses

• Broad knowledge of business processes & operation using SmartMobiles would be advantageous.

• Excellent analytical and organisation skills

• Good change management & inter-personal skills

• Capability to work with multinational stakeholders at variety of levels

• Excellent communication skills