Projectmanager Customer Platform

For a project in the Tilburg region we are looking for a Project Manager Customer Platform.

Werkzaamheden

The Project Manager takes on the task to bring existing customers onto the Customer platform in the shortest possible timeframe while ensuring customer service levels are maintained. Success will be measured not only by how many customers have migrated and how fast, but especially by how well customers have conversed towards using the platform and how satisfied they are about their experience on the platform. As usage of the Customer platform grows it is expected to see demands on the call centers drop.

The Project Manager Customer platform will get the employees excited about the Customer platform and its features. He/she will provide (customer facing) employees with templates, best practices and training to encourage and help the customers adopt to the platform.

The Project Manager Customer platform will work data-driven and with cross-functional teams to reach the goal of onboarding the customer base. He/she will be closely involved in setting priorities for the development of new features and capabilities of the platform. The continuous improvement activities will run in parallel to the onboarding phase. Ultimately this activity becomes part of daily business operations in the online team.

Functie-eisen

• Broad experience in project leadership roles

• Proven track record in successfully managing large digital client from ‘call to click’ onboarding projects and methodologies

• Proper understanding of customer journey management

• Proven track record of delivering on quantitative goals

• Proper understanding lean/agile practices

• Excellent communication skills and demonstrated ability to coach a team on delivering an exceptional client and stakeholder experience

• High degree of independence and ability to take initiative